Legal Area
Legal Area
TERMS AND CONDITIONS
1. Customers
2. Acceptance of an Order – Sales Contract
3. Payments
4. Shipping and Delivery
5. In-Store Pickup
6. Prices
7. Vouchers and Discount Codes
8. Non-Conforming Products – Legal Warranty
9. Exchanges and Returns – Right of Withdrawal
10. Applicable Law and Disputes
11. Communications or Complaints
12. Miscellaneous
The General Terms and Conditions of Sale for the purchase of products branded BREVEMENTE, LIVE, LOVE, SEXY (“Products”) displayed on this website (“Website”) of BREVEMENTE, SRLS, VAT no. 02749140220, Via Renato Lunelli 32, Trento (“BREVEMENTE, LIVE, LOVE, SEXY” or alternatively the “Seller”), are incorporated into this sales contract (“Contract”).
Any user browsing the Website (“User”) is invited to carefully read this Contract before completing a purchase order for Products on the Website (“Order”); the submission of an Order implies acceptance of these Terms and Conditions.
Any amendment to the Contract shall become effective immediately upon publication on the Website and shall apply to all subsequent Orders.
1. Customers
Orders placed on the Website are permitted exclusively to natural persons who have the legal capacity to enter into binding agreements under applicable law and who act for purposes unrelated to any entrepreneurial or professional activity (“Customers”).
Where required, Customers must provide their first name, last name, date of birth, email address, delivery address, tax code, and any other personal information. Such information must be truthful, accurate, and kept up to date.
Users may not place Orders using another person’s name or credentials unless expressly authorized by the rightful holder.
The purchase of Products for resale purposes is strictly prohibited.
2. Acceptance of an Order – Sales Contract
Following the electronic submission of an Order, the Customer will receive an email confirming receipt of the Order.
This communication merely confirms that the Order has been received and provides the unique Order identification code. It does not constitute acceptance of the Order by the Seller.
If any data contained in the confirmation email is incorrect, the Customer must promptly notify the Seller’s customer service (“Customer Service”) via the link included in the confirmation email.
Acceptance of the Order by the Seller shall occur only when the Seller sends the Customer a confirmation of acceptance (“Order Confirmation”), generally at the same time as shipment of the Products.
The Contract shall be deemed concluded upon receipt of the Order Confirmation by the Customer.
Until such time, the Seller reserves the right to refuse any Order at its discretion. In particular, the Seller shall not be liable if a Product ordered is removed from the Website after the Order has been submitted, as Products may occasionally be displayed in error as available when they are not.
In the event of partial unavailability of an Order, Customer Service will contact the Customer to confirm whether they wish to:
(a) receive a partial Order;
(b) receive the complete Order in multiple shipments; or
(c) cancel the Order.
In the event of total unavailability, Customer Service will inform the Customer that the Order cannot be processed and will cancel it. In such cases, no charges will be applied.
3. Payments
Orders may be placed using major credit cards, debit cards, or other payment methods made available on the Website (collectively, “Payment Methods”).
The Seller will charge the purchase price (“Price”) upon acceptance of the Order. Prior to acceptance, security checks may be performed on the selected Payment Method, including pre-authorizations or precautionary pre-charges.
The Seller uses a primary payment gateway to authorize Order payments (“Payment Gateway”) and does not directly manage or process any financial information related to the Customer’s Payment Method.
The Payment Gateway encrypts sensitive data to ensure secure transmission. The Website uses Secure Socket Layer (SSL) technology to ensure high security standards.
In the unlikely event of errors, negligence, or unlawful conduct related to transaction processing by the Payment Gateway or payment intermediaries, neither the Seller nor the Website shall be held liable.
The Seller reserves the right to cancel a transaction and the related Order in the event of suspected fraudulent use of a Payment Method. The Seller shall not be liable for unauthorized use of a Payment Method by third parties not attributable to its fault or negligence.
4. Shipping and Delivery
BREVEMENTE, LIVE, LOVE, SEXY ships Orders using leading courier services.
The Seller undertakes to deliver Orders promptly and accurately, within the delivery times indicated on the Website at checkout and in any event within 30 (thirty) days from the date of the Order Confirmation.
The Order Confirmation is sent when Products are handed over to the courier.
Delivery times may vary during sales periods or company closures. The Seller shall not be liable for delays due to force majeure, strikes, customs procedures, natural disasters, or any circumstances beyond its control.
The Order Confirmation includes a tracking number allowing the Customer to monitor shipment status on the courier’s website.
The Customer is requested to facilitate delivery by being available or appointing a third party to receive the Order.
Upon delivery, the Customer must verify the number of packages and the integrity of the external packaging. Any anomalies must be noted by signing the delivery receipt with reservation and contacting Customer Service. Failure to do so may preclude future claims, without prejudice to rights related to hidden defects under applicable law.
5. In-Store Pickup
Where available, Customers may choose free in-store pickup at selected mono-brand boutiques of the BREVEMENTE, LIVE, LOVE, SEXY group (“Boutique”).
Availability of this service is limited and indicated during checkout. Once the Order is processed, the Seller will inform the Customer when the Products are available for pickup. Products must be collected within 15 (fifteen) days.
Failure to collect within this period may result in Order cancellation.
Delegates collecting Products must present:
a copy of the Order Confirmation;
a copy of the Customer’s ID;
an original valid ID of the delegate.
6. Prices
All prices displayed on the Website include VAT (“Prices”).
Shipping costs (“Shipping Costs”), if applicable, are displayed during checkout and in the Order Confirmation.
Price changes apply only from the date of publication and do not affect Orders already accepted.
The Seller reserves the right not to accept Orders affected by obvious pricing errors pursuant to Article 1431 of the Italian Civil Code.
7. Vouchers and Discount Codes
During promotional campaigns, vouchers or discount codes may be issued.
They are not valid for in-store purchases and are non-refundable.
8. Non-Conforming Products – Legal Warranty
The Seller is responsible for original defects in Products and guarantees conformity in accordance with Italian Consumer Code provisions.
The legal warranty lasts 2 (two) years from delivery. Customers must report defects within 2 (two) months of discovery.
Remedies include repair, replacement, price reduction, or refund where applicable.
9. Exchanges and Returns – Right of Withdrawal
Customers may request a product exchange or exercise the right of withdrawal within 30 (thirty) days from delivery, without penalty and without providing a reason.
Returned Products must be unused, intact, complete, and in original packaging.
Refunds will be processed within 14 (fourteen) days after receipt of returned Products using the original payment method.
Shipping costs for compliant returns are borne by the Seller.
Special conditions apply to perfumes due to hygiene and transport regulations.
10. Applicable Law and Disputes
These Terms and related contracts are governed by Italian law.
Disputes shall be subject to the court of the Customer’s residence or, at the Customer’s option, the Court of Trento, without prejudice to alternative dispute resolution procedures.
11. Communications or Complaints
For any communication or complaint, Customers may contact Customer Service via the contact form available on the Website.
12. Miscellaneous
Singular terms include plural and vice versa.
Invalid or unenforceable provisions shall not affect the validity of the remaining clauses.
These Terms and Conditions are protected by copyright and may not be reproduced without authorization.